Last Updated: August 26, 2026

At MascotHub, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, placing an order, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services related to custom mascot costumes.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Company or organization name
• Email address
• Phone number
• WhatsApp or other contact details
• Billing and shipping address
• Mascot design files, images, sketches, logos, and reference materials
• Product requirements and customization details
• Order and payment-related information
• Messages, inquiries, and other communications you send to us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Cookie and analytics information

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
• Provide quotations
• Process custom mascot costume orders
• Communicate about your project
• Prepare designs, samples, or production requirements
• Arrange payment, production, and shipping
• Provide customer service and after-sales support
• Improve our website, products, and services
• Prevent fraud and improve website security
• Comply with legal and regulatory requirements
• Send marketing or promotional communications where permitted by law

We will not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Custom Design Files and Materials

When you submit logos, artwork, sketches, images, mascot designs, or other reference materials, we may use these materials only as necessary to:

• Evaluate your project
• Prepare a quotation
• Develop your custom mascot
• Communicate with you about design details
• Manufacture and fulfill your order

You are responsible for ensuring that you have the necessary rights or authorization to submit any designs, logos, trademarks, characters, images, or other intellectual property to us.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and improve the overall browsing experience.

Cookies may include:

• Essential website cookies
• Analytics cookies
• Performance cookies
• Marketing cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

5. Analytics and Third-Party Services

We may use third-party services to help operate and improve our website, including website analytics, payment services, shipping services, advertising platforms, social media platforms, hosting providers, and security services.

These third parties may process limited personal information as necessary to provide their services.

Depending on the services used on our website, these providers may include tools such as:

• Google Analytics
• Google services
• Meta/Facebook services
• PayPal
• Stripe
• Shipping and logistics providers
• Website hosting and security providers

Each third-party provider may have its own privacy policy and data processing practices.

6. Payment Information

If you make a payment through our website, payment information may be processed by a third-party payment provider.

MascotHub may not directly store complete credit card or payment account details. Payment providers process your payment information according to their own privacy and security policies.

7. How We Share Information

We do not sell or rent your personal information.

We may share your information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and logistics companies
• Website hosting providers
• IT and security providers
• Marketing and analytics service providers
• Manufacturing or production partners where necessary to fulfill your order

We may also disclose information if required by law, regulation, court order, or government authority.

8. International Data Transfers

Because we may serve customers in different countries and work with international service providers, your information may be processed or stored outside your country of residence.

Where required, we take reasonable measures to ensure that personal information transferred internationally receives appropriate protection.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders
• Providing customer support
• Maintaining business records
• Resolving disputes
• Meeting legal, accounting, or tax requirements

When information is no longer required, we may delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on your country or region, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain uses of your information
• Restrict certain processing
• Withdraw consent
• Request a copy of your personal information
• Opt out of certain marketing communications

To exercise these rights, please contact us using the contact information provided on our website.

12. Marketing Communications

If you receive promotional or marketing emails from us, you may unsubscribe at any time by using the unsubscribe option in the message or contacting us directly.

We may still send non-promotional communications related to quotations, orders, payments, shipping, or customer service.

13. Children’s Privacy

Our website and services are intended for business customers, organizations, schools, teams, brands, and adult purchasers.

We do not knowingly collect personal information from children where parental or legal guardian consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and remove the information where required.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us through the contact information provided on our website.

MascotHub
Custom Mascot Costumes
Website: [Your Website URL]
Email: [Your Contact Email]
Phone / WhatsApp: [Your Contact Number]

By using this website, submitting an inquiry, or purchasing our products or services, you acknowledge that you have read and understood this Privacy Policy.